NetPay - Support/Contact
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    T 0333 311 0200

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Support

The NetPay support team are available 24x7x365 for any service related queries you have regarding our service. This team cannot unfortunately assist with any questions regarding order processing; these are dealt with by our Customer Service team who are available during working hours of 9.00am to 5.30pm Monday to Friday.

To contact the NetPay support team please contact 0333 311 0200

You can also email the support team on support@netpay.co.uk

Where possible and applicable please do try and raise a case via your Revolution portal before calling. If this isn’t possible, the engineer at the end of the phone will raise one on your behalf and provide you with the ticket reference.

When calling, please make sure you have the detail to hand to enable our engineers to deal with your query, this information might include;

  • User credentials.
  • The Merchant ID.
  • The Terminal ID.
  • The Transaction or Order ID.
  • Model of the payment terminal device.
  • Details of the integration method (Hosted Form or API).
  • Any error messages you are receiving.
  • Details of the specific impact this issue is causing.

Please Note:

If you are a merchant signed up to NetPay’s services via a wholesale reseller who sells the service under their own brand we are unfortunately unable to support you directly. Please contact your payment services provider in the first instance who will do all that they can to answer you query directly and will engage NetPay as required.

The NetPay proposition presents a series of unique opportunities to different types of business. Our range of NetPay for... guides talk through how to capitalise on the payments opportunity by partnering with NetPay.

NetPay for...

The NetPay wholesale proposition enables you to offer your customers payment terminal and online payment services, more cost effectively than the High Street banks, in your own brand, billed and supported by you - powered by NetPay.

Wholesale

The NetPay reseller proposition enables you to offer your customers payment terminal and online payment services, more cost effectively than the High Street banks, signing them up to NetPay in exchange for a recurring commission.

Reseller

The NetPay payment services focus on the functionality beyond just the transaction itself. NetPay provide detailed, comprehensive management information and consumer intelligence through our Revolution platform.

Corporate
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