We have packed this page with useful information to help you to make the most of your new service.
There is a lot to take in when you first sign up. In order to ensure that you can access the details you need at any given time, you can use this page whenever you have any queries, want information or need further clarification.
Monthly Acquiring Statement
Your Acquiring Bank, First Data, will send you paper statements each month by default – but there will be a charge applied for this service. If you would prefer to access your statements online for free please click the link below to change your preferences.
To get set up you will need to ‘enrol’ for a new online account and apply with the same details provided at the time of application.
Useful Contact Information
NetPay are your Service Provider; please contact us for general enquiries,
technical support, or to make any changes to your account.
First Data are your Acquiring Bank; please contact them with questions about specific transactions, bank credits or processing statement information.
Their PCI team are able to answer any questions you have regarding the compliance Self-Assessment Questionnaire.
Need a Terminal?
You may find that the way your business takes card payments changes. If you think that you could benefit from having a terminal, get in touch to find out which solution would work best for you.