Learning & Development Executive

Industry: Financial Services
Employment type: Full-time
Location: Hedge End, Southampton, Hampshire
Job function: Learning & Development Executive

This is an exciting opportunity to join the team at NetPay, the business bringing revolution to the UK card payments industry focusing on system innovation and service excellence delivering card payment solutions.

Position summary

We are looking for a committed, driven, self-motivated individual to become a Learning and Development Executive responsible for training our resellers and employees as well as creating and maintaining training material, including presentations, help guides and user guides. Reseller training incorporates various aspects around the NetPay proposition, sales approach and our compliance obligations. Internal training consists of a variety of different subjects supporting our team to advance their understanding and capability. The material will be put together incorporating information from the subject matter experts across the business as well as (where relevant) our partners and suppliers.

The type of person we are looking for will have had training and or coaching experience, preferably in the merchant services or financial industry but that isn’t essential. It is important as an individual you have a relentless focus on delivering comprehensive training and coaching that delivers results. We are looking for someone who has a desire to be successful and is prepared to make the commitment to a growing business to realise their full potential. The right individual will be tenacious and persistent, not giving up until the job is done and the goals are achieved.

Job Description

  • Working as the Learning and Development Executive for the NetPay UK and Ireland businesses across both countries supporting our resellers and internal team members with Learning and Development activities.
  • Lead, develop and coach all levels of team members for both our resellers and our own business to reach individual and business goals as well as satisfying our compliance obligations.
  • Promote continuous development and improvement at all times.
  • Scope, create, maintain and deliver training material including presentations, help guides and user guides for our services.
  • Identify opportunities to minimise performance gaps identify areas where training is required and create a comprehensive solution to resolving those challenges.
  • Co-ordinate with other members of the team, our partners and suppliers to capture relevant information to create training material.
  • Support our resellers to ensure they have a deep understanding of our services through training and all the relevant information to build and grow new business with us.
  • Support our compliance obligations with card schemes such as Visa and MasterCard and acquiring banks submitting completed assessments to demonstrate accreditation for those who have taken part in NetPay training.
  • Experience in managing multiple strands of activity concurrently and prioritising based upon the objectives and requirements of the business.
  • Capable of producing weekly/monthly reports to demonstrate activity and progress.
  • Coach a variety of teams at NetPay to help realise their full potential.
  • Necessity to on occasion work unsociable hours travelling to and from reseller, supplier and partner locations as required as well as between the NetPay offices.
  • A well-structured individual that is able to plan and manage their time effectively and is used to providing regular updates to the Board and their Management colleagues on a regular basis.
  • Preferable ambition to progress in the business as it grows.

Knowledge and Skills

  • Excellent listening and communication skills, able to communicate with people at all levels.
  • Well-structured and organised able to prioritise work and deliver upon commitments to our resellers and to the wider business.
  • Proactive, tenacious, committed and hungry for achieving the right result.
  • Analytical in approach, identifying areas where there are requirements and putting together well structured, targeted information to ensure the ongoing development of the business.
  • Possession of a full driving licence

Key Competencies and Behaviours

  • Strategic Thinking – Considers the longer-term impact of day to day decisions. Considers the requirements and goals of the business when prioritising day to day work and projects.
  • Accountability – Takes ownership of issues to get resolutions that benefit the business.
  • Problem Solving and Analysis – Works on problems of diverse scope where analysis is required. Demonstrates good judgement in selecting methods and techniques in obtaining solutions.
  • Leadership – Will influence other areas of the business and provide proactive feedback to the Management Team.
  • Teamwork and Collaboration – High sense of ownership and urgency to get the job done and deliver upon the objectives and goals of the business.
  • Customer Focus – Makes and meets internal customer commitments understanding that their requirements are what drive those of the business and keep the doors open and the lights on.

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