Industry: Financial Services
Employment type: Full-time
Location: Hedge End, Southampton, Hampshire
Job function: Customer Service Executive
This is an exciting opportunity to join the team at NetPay, the business bringing revolution to the UK card payments industry focusing on system innovation and service excellence delivering card payment solutions.
To support our resellers and merchants to ensure they get the best customer experience possible when provisioning our services including online and offline card payments, payment terminals and merchant accounts. This role will involve taking ownership of new service requests working with our customers, our banking and lease partners to ensure a smooth flow of information to deliver our services quickly, within customer deadlines and achieving internal and external KPI’s and SLA’s. We are looking for an individual that is passionate about customer service and delivering and exceeding customer expectations. The type of person we are looking for will have had previous experience working within a Customer Service team although this doesn’t necessarily have to have been within a business who provided card payment services and has the desire and ambition to be successful and progress within our company as we continue to grow. Experience in financial services experience is advantageous.
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