Case Studies

We work closely with you to understand you and your customers service requirements, ensuring that we always exceed expectations and deliver a world class service. This page is dedicated to our customers feedback in the form of case studies about our service, you can also see this on our home page which has our latest reviews on Trustpilot.

We work with all sorts of customers, enabling UK and Irish businesses to take transactions around the clock.

Our Customers

Beaulieu Case Study

“We’ve an excellent experience and personal relationship with NetPay. The service is fantastic, the difference has been how close we’ve got, you are not just a faceless call centre, you’re much more personable and friendly. You make us feel like we are important, which is refreshing.” Phil Johnson, Financial Director at Beaulieu Enterprises.

7 Bone Burger Company Case Study

“NetPay’s Revolution portal has allowed us to track our businesses growth and manage our staffing levels. Our objective is to open a chain of restaurants and with the analytics NetPay provides us we have had the detailed information that has enabled us to open our 2nd restaurant.” – Richard Zammit, Owner

Parcel Monkey Case Study

“NetPay’s services are a giant leap from our previous suppliers, their management portal gives us complete visibility of all of our transactions across our international business, allowing us to compare countries and provide useful insight into the number of loyal (repeat) customers we have. “ – Navin Ramiah CEO and Owner

The Jolly Farmer Case Study

“Dealing with NetPay has been a doddle, our account manager was on hand every step of the way to ensure that we got up and running quickly. The service we’ve received has been fantastic, plus they offer 24/7 UK based support, so we know no matter how late at night, they are there for us.” – Sarah Cooper, Landlord

Owton’s Case Study

“Setting up the account with NetPay was easy, it took 14 days from application to terminal despatch, a member of the team was always there to answer our queries. The terminals are fast, which has improved our customer service and the speed at which we can serve our customers. “ John Harding, Manager

Premier Teamwear Case Study

“The rates that NetPay provided were cheaper, they were all about working with small businesses, providing reliable service to their customers. It wasn’t a difficult decision to switch. Customer service has been great, we even had an engineer visit us the same day to fix a fault.” Steve Smith, Owner of Premier Teamwear.

Monet Hair Dressing Case Study

“We’ve benefited from better rates and have access to NetPay's reporting tool Revolution. Allowing us to keep track of our transactions, measure and compare our business on a weekly and monthly basis. This is helping us plan the growth of our business.” – Sarah Cooper, Owner

Eleven UK Case Study

“We’ve found the virtual terminal to be invaluable, it’s changed the way we do business. Clients can now pay before a title commences and with the various methods of sending this request our cash flow has improved. The business intelligence that Revolution provides is helping us grow and develop our business.” – Keith Law, Owner

Studio CV34

“The whole experience with NetPay has been fantastic from the initial call with the NetPay sales rep, setting up our terminal with the technical support team, even down to reordering new paper rolls! It is great to see such a consistent level of service from a provider.” – Emma Walkley, Director, Studio CV34.

Ventura Hair Design Case Study

"The customer service and support from NetPay has been second to none, every person I have spoken to has been extremely helpful. Getting the right service was as important as cost savings, NetPay have delivered both. If another business owner asks me who we use as our card payment supplier, I don’t hesitate to recommend NetPay.” – Heidi Dobson-Ventura, Ventura Hair Design.

Doe and Co Case Study

“NetPay made it easy for customers to pay their premiums, taking card details over the phone has improved cash flow, no more ‘the cheque is in the post scenarios’. It was easy to set-up our merchant services account, the MOTO service is simple, straightforward and easy to use, which is what you want from any service. “– Matt Doe, Managing Director, Doe and Co.

Knight's Convenience Store Case Study

“The experience with NetPay has been great, they have worked with us and our Booker account manager to ensure that we get the best deal and are always on the other end of the phone should we need any technical support with our terminal. We would recommend NetPay to other businesses.” – Wendy Knight, Owner, Knight's Convenience Store.

Our Partners


“We chose NetPay as our partner for merchant payment services because of their variety of payment hardware to suit any business. Additionally their Revolution platform, gives our members complete visibility and control of their transactions enabling them to make informed decisions”. Mel Young, UK Marketing Services Manager at Costco.

Crystal Clear Telecom

“We’ve earned over £30,000 in commission which is going back into the business to grow and develop our services. Hundreds of customers are now using this service, this multi-product penetration has helped us get closer. Making our customers more loyal and ring fencing them from our competitors”. Scott Gower-Smith, MD.

Kong Pay EasyCommerce

“KONG’s mission is to make eCommerce super easy for retailers. We’ve already integrated with several payment gateways, but their application processes are difficult and time-consuming. We wanted to provide customers with an easy to apply and use payment gateway which is why we chose NetPay”. Neil Crookes, Technical Director.

Chess Case Study

“The opportunity to work with NetPay strengthens our ability to grow and creates new and exciting opportunities for both parties. The decision to partner with NetPay was easy, the extensive list of features and benefits and the level of functionality we could pass on to our customers was a key differentiating factor.” – Adam Clarke, New Products Director, Chess Telecom.