Al’s Diner Case Study

The Customer

When Paul Manning from Al’s Restaurant in Cork received an email from Energia the NetPay Merchant Services Ireland offer immediately caught their eye.

Paul Manning said “I was just in the process of ordering an additional terminal from my existing provider, but as soon as I saw the offer from NetPay in my inbox I immediately picked up the phone to find out if they could help me save our businesses money”.

The Solution

As a busy restaurant Paul and his team places a great importance on delivering exceptional food and fantastic customer service and ensures that every element of the customers visit is seamless.

This is why when it came to choosing a payment terminal to suit their business they chose a GPRS mobile terminal, allowing their customers to pay at their table and not disrupting their dining experience.

As with most businesses in the hospitality and catering industry Al’s Restaurant has very busy peak trading periods, so it is critical to the business and its customers that they always have a fast, dependable service as unreliable terminal equipment and processing can harm the business and its reputation with customers, something that to a new restaurant could be devastating.

The Experience

“Setting up the account with NetPay was simple and easy. There was always someone there to offer us with help and advice. We have nothing but praise for the great customer service we have received from NetPay, we were never left waiting on hold for long periods unlike other companies I have dealt with. The turnaround from our initial enquiry through to getting our terminal set up and running was very fast. We were operational within a few days”. said Manning.

Manning Continues “I have found that NetPay’s rates are very competitive even more so than the ones that we had been given by other providers.”

The Success

Paul has already contacted NetPay again for a new terminal for another of his businesses The Village Green Café in cork.

“I would highly recommend NetPay Merchant Services Ireland to other business owners from the experience we have received it has been seamless. It doesn’t cost you anything to get a quote from them and there could be considerable savings to be had”. concludes Manning.