Getting started with First Data and your new Ingenico terminal

We have packed this page with useful information to help you to make the most of your new service.

There is a lot to take in when you first sign up and get set up with a terminal. In order to ensure that you can access the details you need at any given time, you can use this page whenever you have any queries, want information or need further clarification. 

A GUIDE TO YOUR TERMINAL

This guide will teach you how to operate the terminal for day-to-day usage and provides a basic level of troubleshooting advice.

BUY TILL ROLLS

Visit our shop to order paper till rolls at competitive prices which includes FREE delivery. Simple, easy and a great way to get all of your point of sale supplies.

  • Free delivery on all orders
  • Fast, Secure Checkout

Monthly Acquiring Statement

Your Acquiring Bank, First Data, will send you paper statements each month by default – but there will be a charge applied for this service. If you would prefer to access your statements online for free please click the link below to change your preferences.

To get set up you will need to ‘enrol’ for a new online account and apply with the same details provided at the time of application.

Getting Started with Revolution

As part of your account, you have access to the award-winning Revolution online portal which tracks card payment transactions in real-time and provides key insights into your business performance.

Download the guide to get you set up and using Revolution as soon as your account goes live.

Useful Contact Information

NetPay

NetPay are your Service Provider; please contact us for general enquiries,
technical support, or to make any changes to your account.

Customer Services – 0333 311 0200 (Option 2)
Technical Support – 0333 311 0200 (Option 3)
Email NetPay - customer.services@netpay.co.uk

First Data

First Data are your Acquiring Bank; please contact them with questions about specific transactions, bank credits or processing statement information.
Their PCI team are able to answer any questions you have regarding the compliance Self-Assessment Questionnaire.

Customer Services – 0345 606 5055
Email First Data - UKcustservice@firstdata.com
PCI Compliance Team – 0330 808 1606

Paytek

PayTek are a professional management and collection company, which your Card Payment Services Agreement is administered by. Please contact them for specifics regarding the terminal agreement, such as term or remaining balance.

General Enquiries – 0203 176 3200
Email Paytek - office@paytek.uk.com

Value Added Services

In addition to our technical support team who are available 24/7 by phone, there are also two terminal care options available. Both packages provide you with  onsite terminal troubleshooting in the form of an engineer who can come out to your premises within 4 hours of the call being logged. Accidental damage is included as standard, ensuring that you are covered if the terminal is dropped or liquid is spilt on it.

PCI Compliance

You will receive a welcome letter from First Data within the next 6 weeks, which will contain login details and information on how to complete an online Self-Assessment Questionnaire.

It is vital to gain accreditation, as it is a mandatory requirement for processing, storing or transmitting payment card data to comply with PCI DSS.

Review us on Google

We value feedback on the service we provide and use reviews as a way to improve, and also praise those who excel in their role.

We would appreciate if you would take a moment of your time, to share your experience.

Review us on Facebook

We hope that you have had a positive experience with the service provided to you so far.

We would really appreciate if you could spend 5 minutes to write a quick review.