We have packed this page with useful information to help you to make the most of your new service.
There is a lot to take in when you first sign up and get set up with a terminal. In order to ensure that you can access the details you need at any given time, you can use this page whenever you have any queries, want information or need further clarification.
A GUIDE TO YOUR TERMINAL
This guide will teach you how to operate the terminal for day-to-day usage and provides a basic level of troubleshooting advice.
BUY TILL ROLLS AND ACCESSORIES
Visit our shop to order paper till rolls at competitive prices, plus order a wide range of terminal supplies and accessories including a terminal stand for your new terminal/s. Simple, easy and a great way to get all of your point of sale supplies.
- Free delivery on till roll.
- Fast, Secure Checkout.
Monthly Acquiring Statement
Your Acquiring Bank, Clover, will send you paper statements each month by default – but there will be a charge applied for this service. If you would prefer to access your statements online for free please click the link below to change your preferences.
To get set up you will need to ‘enrol’ for a new online account and apply with the same details provided at the time of application.
Getting Started with Revolution
As part of your account, you have access to the award-winning Revolution online portal which tracks card payment transactions in real-time and provides key insights into your business performance.
Download the guide to get you set up and using Revolution as soon as your account goes live.
Useful Contact Information
NetPay are your Service Provider; please contact us for general enquiries,
technical support, or to make any changes to your account.
Clover are your Acquiring Bank; please contact them with questions about specific transactions, bank credits or processing statement information.
Their PCI team are able to answer any questions you have regarding the compliance Self-Assessment Questionnaire.
Value Added Services
In addition to our technical support team who are available 24/7 by phone, there are also two terminal care options available. Both packages provide you with onsite terminal troubleshooting in the form of an engineer who can come out to your premises within 4 hours of the call being logged. Accidental damage is included as standard, ensuring that you are covered if the terminal is dropped or liquid is spilt on it.