Getting started with your new PAX terminal

We have packed this page with useful information to help you to make the most of your new service.

There is a lot of information to take in when you first sign up and are getting set up with a terminal. In order to ensure that you can access the details you need at any given time, you can use this page whenever you have any queries or need further clarification. 

A NetPay guide to...

This guide will teach you how to operate your PAX terminal on a day-to-day basis and provides a basic level of troubleshooting advice.

BUY TILL ROLLS

Visit our shop to order paper till rolls at competitive prices which includes FREE delivery. Simple, easy and a great way to get all of your point of sale supplies.

  • Free delivery on all orders
  • Fast, Secure Checkout

Useful Contact Information

NetPay

NetPay are your Service Provider; please contact us for general enquiries,
technical support, or to make any changes to your account.

Customer Services – 0333 311 0200 (Option 2)
Email NetPay - customer.services@netpay.co.uk

First Data

First Data are your Acquiring Bank; please contact them with questions about specific transactions, bank credits or processing statement information.
Their PCI team are able to answer any questions you have regarding the compliance Self-Assessment Questionnaire.

Customer Services – 0345 606 5055
Email First Data - UKcustservice@firstdata.com
PCI Compliance Team – 0330 808 1606

worldpay

worldpay are your Acquiring Bank; please contact them with questions about specific transactions, bank credits or processing statement information.
Their PCI team are able to answer any questions you have regarding the compliance Self-Assessment Questionnaire.

Customer Services – 0345 761 6263
Email worldpay - customerloyalty@worldpay.com
PCI Compliance Team – 0330 808 1606

globalpayments

globalpayments are your Acquiring Bank; please contact them with questions about specific transactions, bank credits or processing statement information.
Their PCI team are able to answer any questions you have regarding the compliance Self-Assessment Questionnaire.

Customer Services – 0345 702 3344
Email globalpayments - customerservices@globalpay.com

Paytek

PayTek are a professional management and collection company, which your Card Payment Services Agreement is administered by. Please contact them for specifics regarding the terminal agreement, such as term or remaining balance.

General Enquiries – 0203 176 3200
Email Paytek - office@paytek.uk.com

Value Added Services

In addition to our 24/7  support team we also have our terminal care options available.  A key part of these packages is that in the unlikely event that a problem cant be fixed over the phone, we will provide you with onsite technical support with one of our highly skilled and dedicated engineers who will troubleshoot and work to resolve the problem.

Click here for more information

PCI Compliance

You will receive a welcome letter from First Data within the next 6 weeks, which will contain login details and information on how to complete an online Self-Assessment Questionnaire.

It is vital to complete this accreditation, as it is a legal mandatory for any organisation which processes, stores or transmits payment card data to comply with PCI DSS.

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