Getting started with First Data and your new Virtual Terminal

We have packed this page with useful information to help you to make the most of your new service.

There is a lot to take in when you first sign up and get set up with taking card payments. In order to ensure that you can access the details you need at any given time, you can use this page whenever you have any queries, want information or need further clarification. 

A Guide to Your Virtual Terminal for MOTO

This step-by-step by will teach you how to get set up and how to access the integration details and end points needed for your service.

Instructions include:

  • Activating your account
  • Setting up to take payments
  • SchedulePay
  • LinkToPay
  • Reporting

Monthly Acquiring Statement

Your Acquiring Bank, First Data, will send you paper statements each month by default – but there will be a charge applied for this service. If you would prefer to access your statements online for free please click the link below to change your preferences.

To get set up you will need to ‘enrol’ for a new online account and apply with the same details provided at the time of application.

Useful Contact Information

NetPay

NetPay are your Service Provider; please contact us for general enquiries,
technical support, or to make any changes to your account.

Customer Services – 0333 311 0200 (Option 2)
Technical Support – 0333 311 0200 (Option 3)
Email NetPay - customer.services@netpay.co.uk

First Data

First Data are your Acquiring Bank; please contact them with questions about specific transactions, bank credits or processing statement information.
Their PCI team are able to answer any questions you have regarding the compliance Self-Assessment Questionnaire.

Customer Services – 0345 606 5055
Email First Data - UKcustservice@firstdata.com
PCI Compliance Team – 0330 808 1606

Need a Terminal?

You may find that the way your business takes card payments changes. If you think that you could benefit from having a terminal, get in touch to find out which solution would work best for you.

PCI Compliance

You will receive a welcome letter from First Data within the next 6 weeks, which will contain login details and information on how to complete an online Self-Assessment Questionnaire.

It is vital to gain accreditation, as it is a mandatory requirement for processing, storing or transmitting payment card data to comply with PCI DSS.

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