Getting started with Global Payments and your new Virtual Terminal

We have packed this page with useful information to help you to make the most of your new service.

There is a lot to take in when you first sign up and get set up with taking card payments. In order to ensure that you can access the details you need at any given time, you can use this page whenever you have any queries, want information or need further clarification. 

Monthly Acquiring Statement

Your Acquiring Bank, Global Payments, will send you email statements at the end of each month by default but you can use mybusiness in order to access your transactional history.

You can access your account using the details provided to you separately by Global.

Useful Contact Information


NetPay are your Service Provider; please contact us for general enquiries,
technical support, or to make any changes to your account.

Customer Services – 0333 311 0200 (Option 2)
Technical Support – 0333 311 0200 (Option 3)
Email NetPay - [email protected]

Global Payments


Globalpayments are your Acquiring Bank; please contact them with questions about specific transactions, bank credits or processing statement information.
Their PCI team is able to answer any questions you have regarding the compliance Self-Assessment Questionnaire.

Customer Services – 0345 702 3344
PCI Team – 0330 808 1003
Email globalpayments - [email protected]

Need a Terminal?

You may find that the way your business takes card payments changes. If you think that you could benefit from having a terminal, get in touch to find out which solution would work best for you.

PCI Compliance

Security Metrics who operate on behalf of Global Payments will contact you shortly after you make your first transaction to assist you in completing a Self-Assessment Questionnaire.

It is vital to gain accreditation, as it is a mandatory requirement for processing, storing or transmitting payment card data to comply with PCI DSS.

Review us on Google

We value feedback on the service we provide and use reviews as a way to improve, and also praise those who excel in their role.

We would appreciate if you would take a moment of your time, to share your experience.

Review us on Facebook

We hope that you have had a positive experience with the service provided to you so far.

We would really appreciate if you could spend 5 minutes to write a quick review.