Managed Installation Service

Peace of mind setting up your card payment terminal

NetPay Managed Installation Service provides businesses with personalised face to face support for the installation of new card payment terminal devices.

Selecting to use a managed installation service for a card payment terminal gives you peace of mind as you know the terminal is set up, in working order and ready to start taking those all-important payments.

Our team of professional, experienced and skilled technical engineers are available to visit your premises to set up and install your terminal between 8.00 a.m. and 5.30 p.m., Monday to Friday, at a time which is convenient to you within these time-frames.

How the managed installation service works

The managed installation service is provided at a time convenient to you within the time-frame of 8.00 a.m. and 5.30 p.m., Monday to Friday.

The order for this service is placed when the terminal order is confirmed.

The full process is listed below:

Confirmation
Simply place your card terminal order with NetPay Merchant Services, we will then confirm when your terminal is dispatched and this in turn will be delivered to the site by courier.

When your card terminal is dispatched, an email notification is sent to you, which confirms the time window of our engineer’s installation (this is typically the day after you have received the terminal, so reducing the stress should the courier ever be running late due to unforeseen circumstances).

Terminal Delivery
As noted above, your terminal will be delivered to your site, by courier.

You can obtain a delivery tracking number, via the customer Revolution portal or by contacting NetPay’s customer services on 0333 311 0200, on the scheduled day of delivery.

The engineer will arrive on site to install your terminal, at the agreed appointment time.

Our expert engineers will check the connectivity and you can start taking payments.

As you can see it is a quick, simple and easy process, which takes away any worries you may have about installing your new card payment terminal yourself.

The benefits of using a Managed Installation Service

  • Takes away the worry of installation
  • Personalised face to face support
  • Our expert engineers check your connectivity
  • Ideal for multiple outlets – our engineers install the service, letting you carry on with your business
  • Peace of mind

Place your terminal order

The managed installation service (at a time convenient to you) will be ordered at the point when the terminal order is placed.

Confirmation

When the terminal is dispatched, an email notification will be sent to you confirming the time window of our engineer’s installation (this is typically the day after receiving the terminal).

Terminal Delivery

Your terminal will be delivered to your site, by courier.

Delivery tracking numbers are available, via a customer’s Revolution portal or by contacting NetPay’s customer services, on the scheduled day of delivery.

Engineer Installation

The engineer will arrive to install your terminal on the agreed appointment date and time.

Managed Installation Service

Speak to a member of our team about how we can help your business: 0333 311 0200