Privacy Policy

Privacy Policy

NetPay (“we”, “us” or “our”) provide the information set out on the NetPay websites (the “website” or “websites”) solely for information and to facilitate NetPay’s communications.

By using any part of the websites, completing any forms with us, logging in and/or submitting any information to us on the websites, you agree to be bound by our privacy policy, together with the website’s terms and conditions [insert link].

  1. Scope

    Your privacy is important to us and we take the protection of it seriously. This privacy policy applies to the collection of personal information by NetPay.

    Our website may contain links to sites maintained by third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. This privacy policy does not reflect the privacy practices of third party products and sites.

  2. Cookies

    Our website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse the website and also allows us to improve the website.

    Cookies used on our website are not designed to identify individual users, nor are they passed on or sold to any other third parties. We simply use them to review how the website is being used by visitors and help inform decisions about improvements.

    We use the following cookies on the website:

    NameCookiesLength retainedPurposeMore information
    AddThis __atuvc2 yearsThe __atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users.
    Content Management System CookiePHPSESSIDSessionThis ID is used by the website to identify you during your session. A lot of the time it isn’t used at all, but if you decide to do something complex during your visit that isn’t simply clicking a link to move from one page to another (such as filling out a form), the website uses this ID to identify you throughout the process to make sure it runs smoothly.
    Cookie AcceptanceCookie Acceptance3 monthsRemembers that you have accepted our use of cookies.
    Google Analytics_utma
    _utmb
    _utmc
    _utmz
    _ga
    _gat
    _gid
    2 years
    30 minutes
    Session
    2 years
    2 years
    Session
    24 hours
    We use these cookies to collect information about how visitors use our site (e.g. how many, how often and which pages they view). We then use this information to compile reports and help us improve the organisation and design of the site.Overview of privacy at Google
    Intercom (webchat)intercom-id-1 weekIntercom enables us to offer a web chat (live chat) feature on our website. This cookie attempts to remember a user such that they may continue their conversation between different pages of the site and resume the conversation on repeat visits to the site.More information on Intercom privacy policy is available on their site
    Piwik Analytics_pk_id.
    _pk_ref.
    2 years
    6 months
    We use these cookies to collect information about how visitors use our site (e.g. how many, how often and which pages they view). We then use this information to compile reports and help us improve the organisation and design of the site.
    WordPress Security pluginWfvt_1 dayThis allows a security plugin we use to operate.
  3. Personal Information

    We do not retain any personal information about you as a result of you browsing the website. We may retain personal information about you which we obtain as a result of your communications to us regarding the website and as a result of your use and/or accessing our website (for example, we may require and retain personal information about you for using some of NetPay’s web-based tools and services). Any details which you provide to us from which we can identify you are held and processed in accordance with this Privacy Policy, in accordance with the Data Protection Act 1998, and in accordance with the terms and conditions of use of the website.

  4. Information we may collect from you

    We may collect and process the following data about you:
    Information you give us. The information you provide us by corresponding with us by phone, form, e-mail or otherwise will be used in accordance with section 5 below. This includes information you provide when you subscribe to our tools, services or communications, request a service from our website, participate in discussion boards or other social media functions on the website, enter a competition, promotion or survey and when you report a problem with the websites.

    Information we collect about you. With regard to each of your visits to our websites we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

    information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

    Information we receive from other sources. We may receive information about you if you use other services we provide or if you use any of the other websites we operate. We work closely with third parties and may receive information about you from them.

  5. Uses made of the information

    We use information held about you in the following ways:

    1. Information you give to us

      We may use this information:

      – to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, services and support that you request from us;
      – to improve our tools and services, including to invite you to provide us with feedback;
      – to provide you with information about other tools and services we offer that are similar to those that you have already purchased or enquired about;
      – to notify you about changes to the websites, our tools and our service;
      – to ensure that content from our websites is presented in the most effective manner for you and for your computer.

    2. Information we collect about you

      We may use this information:
      to administer our websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

      – to improve our websites to ensure that content is presented in the most effective manner for you and for your computer;
      – to allow you to participate in interactive features of our tools and services, when you choose to do so;
      as part of our efforts to keep the websites safe and secure;
      – to monitor, measure or understand the effectiveness of the website in facilitating NetPay’s communications to users such as you;
      – to make suggestions and recommendations to you and other users of the websites about NetPay that may interest you or them.

    3. Information we receive from other sources

      We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

  6. Disclosure of your information

    We may share your personal information with any member of the NetPay Solutions Group.

    We may share your information with selected third parties including:

    Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. Sharing of information will comply with the GDPR legislation (25 May 2018).

    Analytics and search engine providers that assist us in the improvement and optimisation of the websites.
    We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, applicable law, regulation, legal process or governmental request; or in order to enforce or apply the website’s terms and conditions and other agreements; or to protect the rights, property, or safety of the NetPay Solutions Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  7. Where we store your personal data

    The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. NetPay will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the cookies and privacy policies.

    All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.
    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  8. Changes to this Cookies & privacy policy

    We reserve the right to change our cookies and privacy policies at any time and we encourage you to revisit the cookies and privacy policies periodically to ensure that you are at all times fully aware of our cookies and privacy policies. Any changes are effective immediately upon posting to the websites. Your continued use of the websites constitutes your agreement to all such cookies and privacy policies.

  9. Contact us

    If you have any questions, comments and/or requests concerning this Cookies & privacy policy, please contact us.